Terms of Use

01 Accepting these terms

By visiting this website, launching one of our games, or otherwise using our services, you agree to these Terms of Use and to our Privacy Policy. If you do not agree with any part of them, please do not use our services.

If you are using our services on behalf of a company or organisation, you confirm you have the authority to bind that organisation to these terms.

02 Definitions

• “WELGAMES”, “we”, “us”, “our” — Limited Liability Partnership “WelGames” (ТОО «ВелГеймс»), BIN 260540025411, registered at 3/22 Vorovskogo Street, Turksib district, Almaty, Republic of Kazakhstan.
• “You”, “player” — any person who uses this website or plays our games.
• “Services” — this website, the Welwise Games platform, and every game we develop and publish, in any version and on any platform.
• “Content” — all game code, artwork, characters, worlds, levels, music, sound, text, trademarks and other materials that make up the Services.
• “Virtual items” — in-game currency, cosmetics, upgrades, boosters and other digital goods that exist only inside a game.

03 Who may use our services

Our games are made to be enjoyed by a broad audience, including families.

• If you are under the age of majority in your country, you may use the Services only with the permission and supervision of a parent or legal guardian.
• Parents and guardians are responsible for supervising their children’s use of the Services, including any purchases made on their device. We recommend enabling the parental controls and purchase confirmations offered by your platform.
• You may not use the Services if you are barred from doing so under the law of your country, or under applicable sanctions or export-control rules.

Additional age requirements may be set by the platform that distributes a given game. Where the platform’s rules are stricter, they apply.

04 Your licence to play

Subject to your compliance with these terms, we grant you a personal, limited, non-exclusive, non-transferable, non-sublicensable and revocable licence to access this website and to play our games for your own private, non-commercial entertainment.

That is the whole of the licence. You are not buying the game or any part of it — you are being allowed to use it. Anything not expressly granted here is reserved to us.

05 Our intellectual property

WELGAMES makes original games only — every world, character, mechanic and asset in our catalogue was created inside the studio. All intellectual property rights in the Services and the Content belong to WELGAMES or to our licensors, and are protected by the copyright and trademark law of the Republic of Kazakhstan and by international treaties.

The WELGAMES name, the WELGAMES logo, “Welwise Games” and our game titles are our trademarks. You may not use them without our prior written permission, except to refer accurately to our games in the way described in section 4.

06 What you must not do

When using the Services, you must not:

• copy, modify, translate, decompile, disassemble or reverse engineer any part of the Services, except to the extent that applicable law expressly permits it despite this restriction;
• sell, rent, sublicense, redistribute or host our games, or extract and reuse our assets, without our written permission;
• use cheats, trainers, memory editors, bots, automation, modified clients or any other method to gain an unfair advantage or to disrupt multiplayer play;
• exploit bugs deliberately instead of reporting them to us;
• interfere with our servers or networks, attempt to gain unauthorised access, or run denial-of-service, scraping or brute-force activity against them;
• circumvent, remove or disable any security, authentication or advertising component of a game;
• impersonate WELGAMES, our crew, or another player;
• harass, threaten, defame or abuse other players, or transmit unlawful, hateful, sexual or otherwise inappropriate material in any multiplayer feature;
• use the Services for anything unlawful, or in breach of the rules of the platform you are playing on.

07 Content you create

Some of our games — our sandbox and building titles in particular — let you create things: constructions, layouts, nicknames, custom levels and similar. This is your content.

You keep ownership of what you make. By creating it inside our games or sharing it through our Services, you grant us a worldwide, royalty-free, non-exclusive licence to host, store, reproduce, display, adapt and distribute that content, for the purposes of operating, promoting and improving the Services. This licence lasts as long as your content remains in the Services, and ends when it is removed — except for copies already included in promotional material or in our backups.

You confirm that anything you create is yours to share, does not infringe anyone else’s rights, and does not break the rules in section 6. We may remove content that breaches these terms, and we may do so without prior notice where the content is unlawful or harmful.

We are not obliged to monitor user content, and we do not endorse it. If you believe content in one of our games infringes your rights, write to [email protected] describing the content, its location and the right you hold, and we will review it promptly.

08 Virtual items and purchases

• Where a game offers purchases, they are processed entirely by the platform you play on — Google Play, the App Store, Yandex Games or another store. We never see or store your payment card details.
• Virtual items are licensed to you for use inside the game, not sold to you. They have no monetary value, cannot be exchanged for money or goods, and cannot be traded, sold or transferred outside the game.
• Prices, availability and the contents of any offer may change. Virtual items may be adjusted, rebalanced or retired as a game evolves.
• Refunds are handled under the refund policy of the platform that processed the payment. Where you have a statutory right of withdrawal under consumer law, that right is unaffected by this section.
• If a game is discontinued (see section 11), unused virtual items may cease to be usable. Where the law requires it, we will provide the remedy the law provides.

09 Advertising

Some of our games are supported by advertising, which is what keeps them free to play. Advertisements are supplied by third-party networks, and we do not control the specific creative shown to you.

In games we designate as directed to children, we request contextual, non-personalised advertising only. See section 6 of our Privacy Policy.

If you see an advertisement in one of our games that appears misleading, inappropriate for the audience, or otherwise in breach of platform rules, please report it to us with a screenshot and we will raise it with the network.

10 Third-party platforms

Our games are distributed through platforms and portals operated by other companies, including Google Play, the Apple App Store, Yandex Games, Poki, CrazyGames, GameDistribution, Playgama, Nintendo, Discord and YouTube.

When you play through one of these platforms, that platform’s own terms of service and privacy policy apply in addition to ours. Where a platform’s terms conflict with ours in relation to that platform, the platform’s terms prevail for matters within its control — such as payment, account management and store rules. We are not responsible for the operation or availability of third-party platforms.

11 Availability and changes to games

Our games are live services. We update, balance, add to and occasionally remove features as a game grows — this is normal and expected.

• We do not guarantee uninterrupted access. Maintenance, updates, platform outages and events beyond our control may interrupt the Services.
• We may change, suspend or discontinue any game or feature. Where we discontinue a paid game or feature, we will give reasonable notice through the game or the relevant platform where it is practical to do so.
• We may set technical limits, such as maximum save sizes or session lengths, to keep our services stable for everyone.

12 Disclaimer of warranties

The Services are provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that the Services will be error-free, secure, uninterrupted, free of harmful components, or that defects will be corrected, or that they will meet your expectations.

13 Limitation of liability

To the fullest extent permitted by law, WELGAMES, its partners, crew and suppliers will not be liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profit, revenue, data, goodwill or game progress, arising out of or in connection with your use of the Services — whether based on contract, tort, statute or any other legal theory, and even if we were advised of the possibility of such damage.

Our total aggregate liability arising out of or relating to the Services is limited to the greater of: (a) the amount you actually paid us for the relevant game in the twelve months before the event giving rise to the claim, or (b) USD 50.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under applicable law.

14 Indemnity

You agree to indemnify and hold harmless WELGAMES and its crew from any claim, demand, loss or expense — including reasonable legal fees — arising from your breach of these terms, your misuse of the Services, or content you create that infringes the rights of a third party. This does not apply to the extent the claim results from our own breach or negligence.

15 Suspension and termination

You may stop using the Services at any time — simply uninstall the game or stop visiting the site.

We may suspend or terminate your access, in whole or in part, if you materially breach these terms, if we are required to do so by law or by a platform, or if your activity threatens the security or integrity of our services or other players’ experience. Where it is reasonable and lawful to do so, we will warn you first and give you an opportunity to put things right.

Sections that by their nature should survive termination — including 5, 7, 12, 13, 14 and 16 — continue to apply after your access ends.

16 Governing law and disputes

These terms are governed by the law of the Republic of Kazakhstan, without regard to its conflict-of-law rules. If you are a consumer resident in a country whose mandatory consumer-protection law gives you additional rights, those rights are unaffected and you may also bring proceedings in the courts of your own country.

Before starting formal proceedings, please write to us at [email protected]. We genuinely prefer to resolve problems by talking, and most issues are settled this way within a few days. If a dispute cannot be resolved amicably within 30 days, it shall be submitted to the competent courts of Almaty, Republic of Kazakhstan.

17 Changes to these terms

We may update these terms as our games and the law evolve. The effective date at the top of this page shows the current version. If a change is material, we will give notice on this website and, where practical, inside the affected game before it takes effect.

Continuing to use the Services after a change takes effect means you accept the updated terms. If you do not accept them, please stop using the Services.

If any provision of these terms is found unenforceable, the rest remain in full force, and the unenforceable provision is replaced by an enforceable one that comes closest to its original intent.

18 Contact

See also our Privacy Policy and the company details on our main page.