Help Digital Agent is Right here to Assist [Update: Rolling Out to All US Users]

Replace 12/13: After a profitable Insider testing interval, we’re delighted to announce that Help Digital Agent is now rolling out to all gamers within the US. We’d prefer to thank Insiders for his or her assist in testing and offering suggestions for this new function.”

Help Digital Agent is an AI-powered function constructed to assist Xbox gamers extra effectively resolve their support-related gaming points, and it’s rolling out to pick Xbox Insiders on help.xbox.com right now. Help Digital Agent can rapidly entry data from help.xbox.com to reply questions related to Xbox console and sport help points. Xbox Insiders situated in the USA and with English chosen as their most well-liked language can start previewing the Help Digital Agent right now by visiting help.xbox.com whereas signed into an account that’s registered with the Xbox Insider Program.

We worth the suggestions from Xbox Insiders for this preview expertise and any suggestions acquired can be used to enhance the Help Digital Agent. As you work together with the Help Digital Agent, you’ll be able to present suggestions through the “thumbs up” or “thumbs down” button on every of the responses or present suggestions straight through the “Give suggestions” button on the backside of the web page.

The best way to Use Help Digital Agent

Beginning right now, Xbox Insiders will see the Help Digital Agent on the “Contact us” web page on help.xbox.com. Register with the identical account you registered with the Xbox Insider Program, you then’ll see a brand new choice to ask our new Help Digital Agent a query.

When you click on on “Ask a query,” you will notice the Help Digital Agent launch in a brand new browser window. You possibly can ask the agent questions through textual content or voice, and it’ll reply with related data from help.xbox.com. If the Help Digital Agent can’t resolve the problem, you’ll be able to request to talk with a dwell help agent so long as it’s inside Xbox Help’s regular hours of operation.

Throughout this preview, you may as well customise your help expertise by clicking on the ellipsis menu icon and selecting between two completely different Help Digital Brokers.

The best way to Get Xbox Insider Help and Share Your Suggestions

For those who’re an Xbox Insider on the lookout for help, please be part of our group on the Xbox Insider subreddit. Official Xbox employees, moderators, and fellow Xbox Insiders are there to assist. We advocate including to threads with the identical matter earlier than posting a model new one. This helps us help you the most effective we will! Additionally, you’ll be able to present direct suggestions to Staff Xbox by following the steps right here underneath the “Report an issue on-line” part. 

For those who aren’t a part of the Xbox Insider Program but and wish to assist create the way forward for Xbox and get early entry to new options, be part of the Program right now by downloading the Xbox Insider Hub for Xbox Collection X|S & Xbox One or Home windows PC. 

For extra data on the Xbox Insider Program, observe us on Twitter at @XboxInsider.